Refund & Returns Policy

At TinyShi.com, we want you to be completely satisfied with your purchase. If you’re not happy with your product, we’re here to help! This policy outlines the process, conditions, and timeframes for returns and refunds to ensure a smooth and transparent experience.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original packaging with all tags attached.
  • The item must be in the same condition that you received it.
  • Returns must be initiated within 30 days of the delivery date.

Please Note: Certain items, such as sale items, underwear, or customized products, may be exempt from returns. If an item is non-returnable, it will be clearly stated on the product page.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our Customer Support team at shimurigid@gmail.com with the following details:
    • Your full name
    • Order number
    • Reason for the return
    • Details of the item(s) you wish to return
  2. Return Authorization: Once we receive your email, we will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions if your return is approved.
  3. Packaging: Please carefully pack the item(s) in their original packaging and include the RMA number inside the package.
  4. Shipping: Ship the return package to the address provided in the return instructions. Customers are responsible for covering the cost of return shipping unless the item received was damaged, defective, or incorrect.

3. Return Address

All approved returns should be sent to the following address:

TinyShimu LTD
Siraj Tower, Holding number 2820, South Donia Dhaka – 1236
Attn: Returns Department

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. The refund process will proceed as follows:

  • Approval: If your return is approved, we will process your refund within 7-10 business days.
  • Refund Method: The refund will be credited to your original method of payment.
  • Notification: You will receive an email confirmation once your refund has been processed.

Note: Original shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Non-Returnable Items

The following items are non-returnable:

  • Sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Undergarments or intimate apparel

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product at shimurigid@gmail.com with the following details:

  • Order number
  • Description and photo of the damage or defect

We will arrange for a replacement or a full refund, including shipping costs.

8. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please follow these steps:

  • Check Your Bank Account: It may take some time for your bank or credit card company to process the refund.
  • Contact Your Credit Card Company: There may be a processing delay before the refund is posted.
  • Contact Us: If you still haven’t received your refund, contact us at shimurigid@gmail.com for further assistance.

9. Customer Support

For any questions, concerns, or assistance with returns and refunds, please contact our Customer Support team:

  • Email: shimurigid@gmail.com
  • Business Address: Siraj Tower, Holding number 2820, South Donia Dhaka – 1236

We are committed to providing excellent customer service and will be happy to assist you with any inquiries.

10. Changes to This Policy

TinyShimu LTD reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Thank you for shopping at TinyShi.com! We appreciate your trust in our products and are committed to ensuring your satisfaction.